{"id":4072,"date":"2023-12-14T08:13:25","date_gmt":"2023-12-14T08:13:25","guid":{"rendered":"https:\/\/bulutistan.com\/blog\/?p=4072"},"modified":"2024-01-20T10:23:30","modified_gmt":"2024-01-20T10:23:30","slug":"itil-bt-altyapi-kutuphanesi-nedir","status":"publish","type":"post","link":"https:\/\/bulutistan.com\/blog\/itil-bt-altyapi-kutuphanesi-nedir\/","title":{"rendered":"ITIL (BT Altyap\u0131 K\u00fct\u00fcphanesi) Nedir?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">ITIL, Information Technology Infrastructure Library &#8211; BT Altyap\u0131 K\u00fct\u00fcphanesi anlam\u0131na gelmektedir. ITIL, BT hizmet y\u00f6netiminde d\u00fcnya \u00e7ap\u0131nda en \u00e7ok kabul g\u00f6ren yakla\u015f\u0131md\u0131r. ITIL&#8217;in organize ve yap\u0131land\u0131r\u0131lm\u0131\u015f yakla\u015f\u0131m\u0131, i\u015fletmeleri etkinle\u015ftirmek, riskleri y\u00f6netmek, uygun fiyatl\u0131 uygulamalar\u0131 ba\u015flatmak, g\u00fcvenli bir BT ortam\u0131 olu\u015fturmak ve m\u00fc\u015fteri ili\u015fkilerini art\u0131rmak ve b\u00f6ylece \u00f6l\u00e7eklenebilir i\u015f b\u00fcy\u00fcmesini geli\u015ftirmek i\u00e7in verimli BT hizmet y\u00f6netimi sunar.<\/span><\/p>\n<h2 id=\"itil-tarihcesi\"><b>ITIL Tarih\u00e7esi<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">1980&#8217;lerde veri merkezlerinin co\u011frafi olarak da\u011f\u0131t\u0131lmas\u0131 nedeniyle s\u00fcre\u00e7lerde, da\u011f\u0131t\u0131mlarda ve tutars\u0131z BT hizmetlerinde artan farkl\u0131l\u0131klar ITIL ihtiyac\u0131n\u0131 do\u011furdu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The United Kingdom&#8217;s Central Computer and Telecommunications Agency (CCTA) taraf\u0131ndan 1989 y\u0131l\u0131nda bir dizi kitap olarak yay\u0131nlanan ITIL Versiyon bir, yani ITIL V1, BT&#8217;nin temel bir hizmet olarak tan\u0131nmas\u0131 ve kurulu\u015f genelinde tutarl\u0131 bir \u015fekilde uygulanmas\u0131 ihtiyac\u0131na verdikleri yan\u0131tt\u0131.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL \u00e7e\u015fitli seviyelerden ve mod\u00fcllerden olu\u015fmaktad\u0131r. Hizmet stratejilerinden s\u00fcrekli iyile\u015ftirmeye kadar her \u015feyi kapsaml\u0131 bir \u015fekilde kapsamay\u0131 ama\u00e7lar ve sonu\u00e7ta uygulay\u0131c\u0131lar\u0131n kurulu\u015flar\u0131 i\u00e7in BT hizmetlerini benimsemelerine ve ilerideki de\u011fi\u015fikliklere haz\u0131rl\u0131kl\u0131 olmalar\u0131na yard\u0131mc\u0131 olur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bulutistan hizmetlerinin detaylar\u0131na ula\u015fmak i\u00e7in <\/span><a href=\"https:\/\/bulutistan.com\/cloud\/\"><span style=\"font-weight: 400;\">t\u0131klay\u0131n\u0131z<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 id=\"itil-guncellemeleri\"><b>ITIL G\u00fcncellemeleri<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">1989 sonras\u0131nda ITIL i\u015f d\u00fcnyas\u0131ndaki de\u011fi\u015fiklikleri yans\u0131tacak \u015fekilde g\u00fcncellenmi\u015ftir ve \u015fu anda binlerce uygulay\u0131c\u0131n\u0131n sertifika ald\u0131\u011f\u0131 ve uygulad\u0131\u011f\u0131 olduk\u00e7a tan\u0131nm\u0131\u015f ve tavsiye edilen bir uygulamad\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lansman sonras\u0131nda ITIL&#8217;daki ilk b\u00fcy\u00fck de\u011fi\u015fiklik 2000-2001 y\u0131llar\u0131nda ITIL V2&#8217;nin piyasaya s\u00fcr\u00fclmesiyle ger\u00e7ekle\u015fti. Bu s\u00fcr\u00fcm, t\u00fcm \u00e7er\u00e7eveyi adaylar i\u00e7in daha eri\u015filebilir ve daha az zorlay\u0131c\u0131 hale getirmeye odakland\u0131. T\u00fcm \u00e7er\u00e7eveyi ilgili unsurlardan olu\u015fan dokuz set halinde derledi. Bu s\u00fcr\u00fcm\u00fc, 2007 y\u0131l\u0131nda be\u015f ciltte birle\u015ftirilmi\u015f 26 fonksiyondan olu\u015fan kompakt ve iyi tasarlanm\u0131\u015f bir \u00e7er\u00e7eve olan ITIL V3 takip etti.\u00a0 Bu s\u00fcr\u00fcm, hizmet ya\u015fam d\u00f6ng\u00fcs\u00fc yap\u0131s\u0131 kavram\u0131n\u0131 a\u015f\u0131lamak i\u00e7in olu\u015fturuldu. ITIL V3 2011 olarak 2011 y\u0131l\u0131nda piyasaya s\u00fcr\u00fclen V3&#8217;te birka\u00e7 de\u011fi\u015fiklik yap\u0131lm\u0131\u015ft\u0131r. 2019 y\u0131l\u0131nda, en son s\u00fcr\u00fcm olan ITIL V4, ITIL hizmet de\u011fer sistemine odaklanarak ve kredi sistemini y\u00fckselterek piyasaya s\u00fcr\u00fclmeye haz\u0131rlanmaktad\u0131r.<\/span><\/p>\n<h2 id=\"itilin-amaci-nedir\"><b>ITIL\u2019in Amac\u0131 Nedir?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL, amac\u0131 do\u011frultusunda, \u00e7er\u00e7evesini benimseyen kurulu\u015fa muazzam bir de\u011fer katmaktad\u0131r. Yaln\u0131zca kalite, artan kullan\u0131labilirlik, maliyetlerde azalma ve daha iyi maliyet-fayda ili\u015fkisi sa\u011flamakla kalmaz, ayn\u0131 zamanda bir s\u0131n\u0131f\u0131n gereksinimlerini kar\u015f\u0131lamada etkinlikte muazzam bir geli\u015fme, esneklikte b\u00fcy\u00fcme ve benimseme ve uyarlama ilkesini m\u00fcmk\u00fcn k\u0131lar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL kurulu\u015flar\u0131n a\u015fa\u011f\u0131daki hedeflere ula\u015fmas\u0131na yard\u0131mc\u0131 olur:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BT maliyetlerinde azalma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kalitede iyile\u015fme<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Riskte azalma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Karar verme s\u00fcrecinde iyile\u015fme<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00dcretkenlikte art\u0131\u015f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kurum \u00e7ap\u0131nda \u015feffafl\u0131k ve etkili ileti\u015fim<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hizmet y\u00f6netimine pratik bir yakla\u015f\u0131m benimseyen bir k\u00fclt\u00fcr\u00fcn uygulanmas\u0131<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortak bir uygulama \u00e7er\u00e7evesinin benimsenmesi<\/span><\/li>\n<\/ul>\n<h2 id=\"itil-bt-altyapi-kutuphanesi-kurumsal-performansinizi-nasil-iyilestirebilir\"><b>ITIL (BT Altyap\u0131 K\u00fct\u00fcphanesi) Kurumsal Performans\u0131n\u0131z\u0131 Nas\u0131l \u0130yile\u015ftirebilir?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL, i\u015fletmelerin BT hizmetlerini y\u00f6netmelerine yard\u0131mc\u0131 olmak i\u00e7in organize bir yakla\u015f\u0131m sunarken a\u015fa\u011f\u0131daki faydalar\u0131 da sa\u011flar:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BT maliyetlerinde azalma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Geli\u015fmi\u015f BT hizmetleri sunmak i\u00e7in en iyi uygulamalar\u0131n hayata ge\u00e7irilmesi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Etkin hizmet sunumuyla m\u00fc\u015fteri memnuniyetini art\u0131rma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gerekli standartlar\u0131 ve rehberli\u011fi sa\u011flama<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00dcretkenlikte art\u0131\u015f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deneyim ve becerilerin geli\u015fmi\u015f bir \u015fekilde uygulanmas\u0131<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ITIL (Bilgi Teknolojisi Altyap\u0131 K\u00fct\u00fcphanesi) spesifikasyonlar\u0131 arac\u0131l\u0131\u011f\u0131yla verimli bir \u015fekilde sunulan \u00fc\u00e7\u00fcnc\u00fc taraf hizmetleri<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BT Altyap\u0131 K\u00fct\u00fcphanesi, a\u015fa\u011f\u0131daki yollarla geli\u015fmi\u015f hizmetler sunmalar\u0131 i\u00e7in i\u015fletmeleri desteklemek \u00fczere iyi \u00e7al\u0131\u015f\u0131r: \u0130\u015fletmelerin risk, ba\u015far\u0131s\u0131zl\u0131k ve kesintileri y\u00f6netmesini sa\u011flamak, i\u015f ihtiya\u00e7lar\u0131n\u0131 en iyi \u015fekilde kar\u015f\u0131layan hizmetler sunarak g\u00fc\u00e7l\u00fc m\u00fc\u015fteri ili\u015fkileri kurmak, i\u015fletmelere \u00f6l\u00e7eklenebilirlik, b\u00fcy\u00fcme ve de\u011fi\u015fim konular\u0131nda yard\u0131mc\u0131 olacak istikrarl\u0131 bir altyap\u0131 sunmak.<\/span><\/li>\n<\/ul>\n<h2 id=\"itilin-maliyeti-nedir\"><b>ITIL&#8217;in Maliyeti Nedir?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL, PDF veya bas\u0131l\u0131 kopya olarak ya da \u00e7evrimi\u00e7i abonelik yoluyla sat\u0131n al\u0131nmas\u0131yla ba\u015flar. Daha sonra her y\u0131l de\u011fi\u015fen bir e\u011fitim maliyeti vard\u0131r. \u0130lk temel sertifikaya g\u00f6t\u00fcren kurs ideal olarak iki g\u00fcn s\u00fcrerken, daha \u00fcst d\u00fczey sertifikalar i\u00e7in kurslar\u0131n s\u00fcresi bir hafta veya bir haftadan fazla olabilir. S\u00fcre\u00e7leri ITIL y\u00f6nergelerine uygun hale getirmek i\u00e7in yeniden tasarlarken ortaya \u00e7\u0131kan ba\u015fka ka\u00e7\u0131n\u0131lmaz maliyetler de vard\u0131r.<\/span><\/p>\n<h2 id=\"itil-hizmet-yasam-dongusu\"><b>ITIL Hizmet Ya\u015fam D\u00f6ng\u00fcs\u00fc<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL (BT Altyap\u0131 K\u00fct\u00fcphanesi) \u00e7er\u00e7evesi be\u015f temel kategoriye ayr\u0131lm\u0131\u015ft\u0131r:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hizmet Stratejisi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hizmet Tasar\u0131m\u0131<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hizmet Ge\u00e7i\u015fi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hizmet Operasyonlar\u0131<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u00fcrekli Hizmet \u0130yile\u015ftirme<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Yukar\u0131da belirtilen s\u00fcre\u00e7lerin her birinin \u00e7\u0131kt\u0131s\u0131, bir sonraki s\u00fcrecin girdisi olarak kabul edilir. ITIL \u00e7er\u00e7evesi, i\u015fletmelerin hizmet ve i\u015f stratejilerini entegre etmesine, performans\u0131 incelemesine ve geli\u015ftirmesine ve ayn\u0131 zamanda maliyeti d\u00fc\u015f\u00fcrmesine yard\u0131mc\u0131 olur.<\/span><\/p>\n<h3 id=\"1-hizmet-strateji-sureci\"><b>1. Hizmet Strateji S\u00fcreci<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, hizmet konseptlerinin geli\u015ftirilmesini ve hizmet se\u00e7iminin sa\u011flanmas\u0131n\u0131 i\u00e7erir.<\/span><\/p>\n<p><b>Hizmet Portf\u00f6y\u00fc Y\u00f6netim S\u00fcreci:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Bu, bir hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan tek bir y\u00f6netim alt\u0131nda toplanan hizmetlerin tamam\u0131yla ilgilenir. Bu s\u00fcre\u00e7 \u00fc\u00e7 ana bile\u015feni i\u00e7erir<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service Pipeline<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service Catalog<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retired Services<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Hizmet portf\u00f6y\u00fc y\u00f6netimi, s\u00fcreci tan\u0131mlamak, de\u011ferlendirmek, a\u00e7\u0131klamak ve se\u00e7mek i\u00e7in sistematik bir yakla\u015f\u0131m sa\u011flar.<\/span><\/p>\n<p><b>Talep Y\u00f6netimi S\u00fcreci:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, m\u00fc\u015fterinin gereksinimlerini anlamak ve d\u00fczenlemekle ilgilenir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Talep Y\u00f6netimi modelleri \u015fu \u015fekilde \u00e7er\u00e7evelendirilir:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kullan\u0131c\u0131 profilleri, gerekli bir hizmet i\u00e7in \u00e7e\u015fitli kullan\u0131c\u0131 gruplar\u0131n\u0131 kategorize etmek i\u00e7in.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0130\u015f faaliyeti kal\u0131plar\u0131, \u00e7e\u015fitli kullan\u0131c\u0131 profillerine sahip kullan\u0131c\u0131lar\u0131n belirli bir zaman diliminde bir hizmeti nas\u0131l kulland\u0131klar\u0131n\u0131 belirlemeye yard\u0131mc\u0131 olur.<\/span><\/li>\n<\/ul>\n<p><b>Finansal Y\u00f6netim S\u00fcreci:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Finansal y\u00f6netim s\u00fcreci, kullan\u0131c\u0131lar\u0131n maliyetleri anlamas\u0131na ve y\u00f6netmesine yard\u0131mc\u0131 olur. Bu s\u00fcre\u00e7 a\u015fa\u011f\u0131daki bile\u015fenleri i\u00e7erir:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Muhasebe<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u00fct\u00e7eleme<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u015earj etme<\/span><\/li>\n<\/ul>\n<p><b>Strateji Operasyonlar\u0131:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Bu, kullan\u0131c\u0131 taleplerinin tam olarak yerine getirilip getirilmedi\u011fini, hizmet ar\u0131zalar\u0131n\u0131n zaman\u0131nda ele al\u0131n\u0131p \u00e7\u00f6z\u00fcl\u00fcp \u00e7\u00f6z\u00fclmedi\u011fini ve ayr\u0131ca g\u00fcnl\u00fck operasyonel becerilerin verimli bir \u015fekilde yap\u0131l\u0131p yap\u0131lmad\u0131\u011f\u0131n\u0131 kontrol etmekle ilgilidir.<\/span><\/p>\n<h3 id=\"2-hizmet-tasarim-sureci\"><b>2. Hizmet Tasar\u0131m S\u00fcreci<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITIL hizmet ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn bu a\u015famas\u0131 hizmetlerin tasar\u0131m\u0131yla ilgilenir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130nsanlar, s\u00fcre\u00e7ler, \u00fcr\u00fcnler ve ortaklar (people, processes, products ve partners), bir hizmet tasarlan\u0131rken ideal olarak g\u00f6z \u00f6n\u00fcnde bulundurulmas\u0131 gereken hizmet tasar\u0131m\u0131n\u0131n d\u00f6rt &#8216;P&#8217;sidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\u015fa\u011f\u0131da Hizmet Tasar\u0131m\u0131 kapsam\u0131ndaki s\u00fcre\u00e7ler yer almaktad\u0131r:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet Katalo\u011fu Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Hizmet katalo\u011fu, kullan\u0131c\u0131lar ve m\u00fc\u015fteriler i\u00e7in mevcut olan hizmetlerin bir listesini i\u00e7erir. Hizmet katalo\u011fu m\u00fc\u015fteriler taraf\u0131ndan eri\u015filebilir hale getirilir. \u00c7o\u011fu zaman canl\u0131 ortamdaki t\u00fcm bilgi hizmetleri i\u00e7in bir giri\u015f noktas\u0131 olarak i\u015flev g\u00f6r\u00fcr. Hizmet Katalo\u011fu Y\u00f6netimi, \u015fu anda m\u00fc\u015fterilerin kullan\u0131m\u0131na a\u00e7\u0131k olan hizmetlerle ilgili t\u00fcm verileri tutan hizmet katalo\u011funun kontrol edilmesine ve y\u00f6netilmesine yard\u0131mc\u0131 olur.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet Seviyesi Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Bu, hizmet sa\u011flay\u0131c\u0131lar ve m\u00fc\u015fteriler aras\u0131nda belirli hizmetlerle ilgili g\u00fcvenilirlik ve performans seviyelerine kar\u015f\u0131l\u0131k gelen hizmet seviyesi anla\u015fmalar\u0131n\u0131n y\u00f6netilmesiyle ilgilenen bir s\u00fcre\u00e7tir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operasyonel Seviye Anla\u015fmalar\u0131 &#8211;<\/b><span style=\"font-weight: 400;\"> Bunlar neredeyse SLA&#8217;lara benzeyen performans anla\u015fmalar\u0131d\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kullan\u0131labilirlik Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7, hizmet seviyesi anla\u015fmalar\u0131nda belirtilen kullan\u0131labilirlik gereksinimlerinin y\u00f6netimine odaklan\u0131r. Kullan\u0131labilirlik, gerekti\u011finde ger\u00e7ekle\u015ftirilecek yap\u0131land\u0131rma veya ba\u015fka herhangi bir hizmet olarak tan\u0131mlan\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kapasite Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, hizmet seviyesi anla\u015fmalar\u0131nda belirtildi\u011fi gibi i\u015f gereksinimlerini kar\u015f\u0131lamak i\u00e7in haz\u0131r bulunan kapasite seviyesiyle ilgilenir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet S\u00fcreklili\u011fi Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu, BT hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n hizmet seviyesi anla\u015fmas\u0131 s\u0131ras\u0131nda \u00fczerinde mutab\u0131k kal\u0131nan hizmetleri sunup sunmad\u0131\u011f\u0131n\u0131 denetleyen bir s\u00fcre\u00e7tir. Bu, tutarl\u0131 ve eksiksiz bir i\u015f s\u00fcreklili\u011fi plan\u0131 sunulmas\u0131n\u0131 sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>BT G\u00fcvenlik Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, bilgilerin ve ilgili BT varl\u0131klar\u0131n\u0131n korunmas\u0131yla ilgilenir. Bu, bilgi varl\u0131klar\u0131n\u0131n gizlili\u011fi, kullan\u0131labilirli\u011fi, ger\u00e7ekli\u011fi ve b\u00fct\u00fcnl\u00fc\u011f\u00fc sa\u011flanarak ger\u00e7ekle\u015ftirilir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet Ge\u00e7i\u015fi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7 BT hizmetlerinin olu\u015fturulmas\u0131 ve uygulanmas\u0131 ile ilgilenir. Ayr\u0131ca, hizmetlerde yap\u0131lan de\u011fi\u015fikliklerin organize ve tan\u0131mlanm\u0131\u015f bir \u015fekilde ger\u00e7ekle\u015ftirilip ger\u00e7ekle\u015ftirilmedi\u011finin kontrol edilmesini sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>De\u011fi\u015fiklik Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Yap\u0131lan t\u00fcm de\u011fi\u015fikliklerin ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc izlemeyi ve kontrol etmeyi ama\u00e7lar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>De\u011fi\u015fiklik De\u011ferlendirme &#8211;<\/b><span style=\"font-weight: 400;\"> Ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn bir sonraki a\u015famas\u0131na ge\u00e7mesine izin verilen de\u011fi\u015fikliklerden \u00f6nce bile yak\u0131n zamanda yap\u0131lan \u00f6ne \u00e7\u0131kan de\u011fi\u015fikliklerin incelenmesini ama\u00e7lar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Proje Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcrecin amac\u0131, \u00f6nceden planlanan maliyet ve kalite dahilinde bir s\u00fcr\u00fcm\u00fc uygulamak i\u00e7in kaynaklar\u0131n da\u011f\u0131t\u0131m\u0131n\u0131 planlamak ve organize etmektir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Uygulama Geli\u015ftirme &#8211;<\/b><span style=\"font-weight: 400;\"> Bu, gerekli BT hizmetlerini sunmak i\u00e7in uygulamalar\u0131n kullan\u0131labilir hale getirilmesini sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u00fcr\u00fcm ve Da\u011f\u0131t\u0131m Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">S\u00fcrecin temel amac\u0131, s\u00fcr\u00fcmlerin test ve canl\u0131 ortamlara ta\u015f\u0131nmas\u0131n\u0131 organize etmek, planlamak ve denetlemektir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet Do\u011frulama ve Test &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7, da\u011f\u0131t\u0131lan s\u00fcr\u00fcmlerin hizmetlerinin m\u00fc\u015fteri taleplerini kar\u015f\u0131lay\u0131p kar\u015f\u0131lamad\u0131\u011f\u0131n\u0131 kontrol etmek ve do\u011frulamak ve ayr\u0131ca BT operasyonlar\u0131n\u0131n yakla\u015fan yeni hizmete destek sunmaya uygun olup olmad\u0131\u011f\u0131n\u0131 kontrol etmeyi sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet Varl\u0131\u011f\u0131 ve Konfig\u00fcrasyon Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Ama\u00e7, gerekli veya beklenen BT hizmetini sunmaya uygun konfig\u00fcrasyon \u00f6\u011felerinin bilgisini tutmakt\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bilgi Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, kurum i\u00e7inde bilgi ve enformasyonun toplanmas\u0131n\u0131, incelenmesini, ar\u015fivlenmesini ve de\u011fi\u015f toku\u015f edilmesini sa\u011flar.<\/span><\/li>\n<\/ul>\n<h3 id=\"3-servis-operasyonu\"><b>3. Servis Operasyonu<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Olay Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7 hizmetleri s\u00fcrekli olarak izler ve uygun eylemlere karar vermek i\u00e7in olaylar\u0131 kategorize eder.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Olay Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7, olaylar\u0131n t\u00fcm ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc y\u00f6netmeyi ama\u00e7lar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Talep Kar\u015f\u0131lama &#8211; <\/b><span style=\"font-weight: 400;\">Bu s\u00fcre\u00e7, hizmet taleplerine an\u0131nda \u00e7\u00f6z\u00fcm sunmay\u0131 ama\u00e7lar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Eri\u015fim Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu s\u00fcre\u00e7, belirli kullan\u0131c\u0131lara hizmete eri\u015fim yetkisi sa\u011flamak ve yetkisiz kullan\u0131c\u0131lar\u0131n hizmetlere eri\u015fimini engellemekle ilgilenir. Eri\u015fim y\u00f6netimi s\u00fcreci, bilgi g\u00fcvenli\u011fi Y\u00f6netimi taraf\u0131ndan \u00e7er\u00e7evesi \u00e7izilen belirli bir dizi politikay\u0131 uygular.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sorun Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">Bu s\u00fcrecin amac\u0131, ilgili t\u00fcm sorunlar\u0131n t\u00fcm ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc y\u00f6netmek ve denetlemektir. Olaylar\u0131n meydana gelmesini engellemeye veya \u00f6nlenemeyen olaylar\u0131n etkisini bir dereceye kadar en aza indirmeye yard\u0131mc\u0131 olur.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>BT Operasyonlar\u0131 Kontrol\u00fc &#8211;<\/b><span style=\"font-weight: 400;\"> S\u00fcre\u00e7, BT hizmetlerini ve bunlarla ili\u015fkili altyap\u0131y\u0131 y\u00f6netmek ve denetlemektir. Altyap\u0131 ile ili\u015fkili bile\u015fenlerin ve uygulamalar\u0131n operasyonlar\u0131na kar\u015f\u0131l\u0131k gelen g\u00fcnl\u00fck g\u00f6revlerin y\u00fcr\u00fct\u00fclmesini ve \u00e7al\u0131\u015ft\u0131r\u0131lmas\u0131n\u0131 sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tesis Y\u00f6netimi &#8211; <\/b><span style=\"font-weight: 400;\">BT altyap\u0131s\u0131n\u0131n fiziksel ortam\u0131n\u0131n y\u00f6netilmesini ve izlenmesini sa\u011flar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Uygulama Y\u00f6netimi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu, uygulamalar\u0131n t\u00fcm ya\u015fam d\u00f6ng\u00fcs\u00fc boyunca kontrol edilmesini ve izlenmesini i\u00e7erir.<\/span><\/li>\n<\/ul>\n<h3 id=\"4-itil-csi-surekli-hizmet-iyilestirme-sureci\"><b>4. ITIL CSI (S\u00fcrekli Hizmet \u0130yile\u015ftirme) S\u00fcreci<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn bu a\u015famas\u0131, ge\u00e7mi\u015fte ya\u015fanan ba\u015far\u0131s\u0131zl\u0131klar\u0131 ve ba\u015far\u0131lar\u0131 anlamak i\u00e7in kalite y\u00f6netimi tekniklerini uygulamay\u0131 ama\u00e7lamaktad\u0131r. Ayr\u0131ca, BT kurulu\u015flar\u0131n\u0131n uygulanan teknolojiyi, hizmet seviyelerini ve t\u00fcm hizmet y\u00f6netiminin etkinli\u011fini de\u011ferlendirmesi ve geli\u015ftirmesi i\u00e7in s\u00fcre\u00e7ler sunar.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hizmet G\u00f6zden Ge\u00e7irme &#8211; <\/b><span style=\"font-weight: 400;\">Bu, altyap\u0131 hizmetlerini ve i\u015f hizmetlerini tutarl\u0131 bir \u015fekilde g\u00f6zden ge\u00e7irmektir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>S\u00fcre\u00e7 De\u011ferlendirme &#8211; <\/b><span style=\"font-weight: 400;\">Bu, s\u00fcrecin d\u00fczenli olarak incelenmesine yard\u0131mc\u0131 olur.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CSI Giri\u015fimleri &#8211; <\/b><span style=\"font-weight: 400;\">Bu, g\u00f6zden ge\u00e7irme ve de\u011ferlendirmelere kar\u015f\u0131l\u0131k gelen s\u00fcre\u00e7leri ve hizmetleri iyile\u015ftirmeye yard\u0131mc\u0131 olacak belirli giri\u015fimlere karar vermektir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CSI Giri\u015fimlerinin \u0130zlenmesi &#8211;<\/b><span style=\"font-weight: 400;\"> Bu, CSI giri\u015fimlerinin plana g\u00f6re \u00e7al\u0131\u015f\u0131p \u00e7al\u0131\u015fmad\u0131\u011f\u0131n\u0131 kontrol etmek ve gerekirse d\u00fczeltici \u00f6nlemleri uygulamak i\u00e7indir.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bulutistan hizmetlerinin detaylar\u0131na ula\u015fmak i\u00e7in <\/span><a href=\"https:\/\/bulutistan.com\/cloud\/\"><span style=\"font-weight: 400;\">t\u0131klay\u0131n\u0131z<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 id=\"itil-sertifikasi-isletmelere-nasil-yardimci-olur\"><b>ITIL Sertifikas\u0131 \u0130\u015fletmelere Nas\u0131l Yard\u0131mc\u0131 Olur?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL sertifikas\u0131, dijital hizmetleri g\u00fcnl\u00fck olarak kullanan ve kusursuz bir ITSM&#8217;ye sahip olmak isteyen her i\u015fletme i\u00e7in art\u0131k gerekli hale gelmi\u015ftir. ITIL sertifikas\u0131, kurulu\u015f i\u00e7inde iyi ITSM uygulamalar\u0131n\u0131n kurulmas\u0131na yard\u0131mc\u0131 olur. Bu sertifika, BT ve i\u015f d\u00fcnyas\u0131n\u0131n gereksinimlerini tan\u0131maktan, odaklanm\u0131\u015f bir g\u00f6zden ge\u00e7irme ve iyile\u015ftirme durumunda hizmet seviyelerini korumaya ve sunmaya kadar BT&#8217;nin t\u00fcm geli\u015ftirme ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc kapsar. Bu b\u00fct\u00fcnsel yakla\u015f\u0131m, genel m\u00fc\u015fteri deneyimini ve i\u015f entegrasyonunu geli\u015ftirir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\u015fa\u011f\u0131da farklar\u0131n daha iyi anla\u015f\u0131lmas\u0131na yard\u0131mc\u0131 olmak i\u00e7in ITIL V3 Foundation ile ITIL V4 Foundation&#8217;\u0131 inceledik:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Halk aras\u0131nda ITIL 2011 olarak da an\u0131lan ITIL V3, ITIL V4&#8217;e y\u00fckseltilmeden \u00f6nceki en son s\u00fcr\u00fcmd\u00fc. Yeni s\u00fcr\u00fcm \u0130\u015f \u0130li\u015fkileri Y\u00f6netimi (BRM) s\u00fcrecini getirmi\u015ftir, ancak bunun d\u0131\u015f\u0131nda di\u011fer unsurlar\u0131n \u00e7o\u011fu ayn\u0131 kalm\u0131\u015ft\u0131r. \u00d6nemli bir de\u011fi\u015fiklik, okunmas\u0131n\u0131n daha kolay olmas\u0131 ve tutars\u0131zl\u0131klar\u0131n \u00e7o\u011funun d\u00fczenlenmi\u015f olmas\u0131yd\u0131. ITIL V4, BT&#8217;yi daha geli\u015fmi\u015f bir verimlilik ve etkinlik d\u00fczeyiyle uyumlu hale getirmek i\u00e7in daha yeni teknikler kullanmaktad\u0131r. ITIL&#8217;i IT4IT, Agile, DevOps ve Lean gibi di\u011fer mevcut y\u00f6ntemlerle uyumlu hale getirmek art\u0131k m\u00fcmk\u00fcnd\u00fcr.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL V4 ile bile, ITIL V3&#8217;\u00fcn temel unsurlar\u0131 ayn\u0131 kalmaktad\u0131r. ITIL V4 sadece ek en iyi uygulamalar\u0131n dahil edilmesini ve daha kolay entegrasyonu sa\u011flar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL V4, Agile, Lean ve DevOps&#8217;un ITSM stratejilerine entegrasyonu ile daha az silo, daha fazla i\u015fbirli\u011fi ve t\u00fcm organizasyon genelinde ileti\u015fimi te\u015fvik eder. ITIL V3&#8217;e g\u00f6re daha esnek ve \u00f6zelle\u015ftirilebilir, yani daha b\u00fct\u00fcnsel olacak \u015fekilde tasarlanm\u0131\u015ft\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bir e\u011fitim kursuna yat\u0131r\u0131m yaparak ve ITIL&#8217;i uygulayarak a\u015fa\u011f\u0131dakileri bekleyebilirsiniz:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Daha iyi hizmetler, uzun vadeli ili\u015fkiler ve sa\u011flam bir itibar sunmaya yard\u0131mc\u0131 olan m\u00fc\u015fterilerin daha iyi anla\u015f\u0131lmas\u0131.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00fc\u015fteri hizmetleri kat\u0131l\u0131m\u0131n\u0131, \u015fikayetlerini ve deneyimlerini tahmin etme ve bunlara tepki verme konusunda geli\u015ftirici bir k\u0131lavuz.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fayda-maliyet analizine odaklanarak artan verimlilik ve daha iyi kaynak y\u00f6netimi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Risk azaltma ve y\u00f6netimi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BT ve i\u015fletmenizin di\u011fer b\u00f6l\u00fcmlerinin daha iyi hizalanmas\u0131 i\u00e7in stabilize edilmi\u015f ortam.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Azalt\u0131lm\u0131\u015f hizmet ar\u0131zas\u0131 vakalar\u0131.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Benzer i\u015f modelleriyle a\u011f kurma ve i\u015fbirli\u011fi yapma f\u0131rsatlar\u0131nda art\u0131\u015f.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kurulu\u015fun hizmet portf\u00f6y\u00fcn\u00fcn de\u011ferinin artmas\u0131.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yeni teknolojilere \u00e7evik adaptasyon ve dijital d\u00fcnyan\u0131n de\u011fi\u015fen ihtiya\u00e7lar\u0131na daha h\u0131zl\u0131 uyum<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gelir tablolar\u0131n\u0131zda daha iyi bir sonu\u00e7 elde etme \u015fans\u0131nda do\u011frudan art\u0131\u015f.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Bu nedenle, ITIL&#8217;in i\u015f d\u00fcnyas\u0131 i\u00e7in neredeyse ka\u00e7\u0131n\u0131lmaz oldu\u011fu ve zamana ayak uydurmak ve BT yard\u0131m\u0131yla s\u00fcrekli de\u011fi\u015fen hedeflerine ula\u015fmak isteyen kurulu\u015flarda uygulanmas\u0131 gerekti\u011fi a\u00e7\u0131kt\u0131r.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00d6zetlemek gerekirse, ITIL sadece BT alan\u0131nda basit bir beceri kursu de\u011fildir. Aday\u0131, edindi\u011fi bilgileri i\u015fletmenin daha geni\u015f kapsam\u0131na uygulamak ve i\u015f uygulamalar\u0131yla uyumlu hale getirmek i\u00e7in gerekli kaynaklarla donat\u0131r. Bu, aday\u0131n \u00f6zellikle BT y\u00f6netiminin t\u00fcm y\u00f6nlerini ele al\u0131rken en iyi uygulamalar \u00fczerinde pratik bir tutuma sahip olaca\u011f\u0131 anlam\u0131na gelir.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"ITIL, Information Technology Infrastructure Library &#8211; BT Altyap\u0131 K\u00fct\u00fcphanesi anlam\u0131na gelmektedir. ITIL, BT hizmet y\u00f6netiminde d\u00fcnya \u00e7ap\u0131nda en&hellip;\n","protected":false},"author":1,"featured_media":4073,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_appearance_grid":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0},"categories":[15],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL (BT Altyap\u0131 K\u00fct\u00fcphanesi) Nedir? - Bulutistan Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bulutistan.com\/blog\/itil-bt-altyapi-kutuphanesi-nedir\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL (BT Altyap\u0131 K\u00fct\u00fcphanesi) Nedir? - Bulutistan Blog\" \/>\n<meta property=\"og:description\" content=\"ITIL, Information Technology Infrastructure Library &#8211; BT Altyap\u0131 K\u00fct\u00fcphanesi anlam\u0131na gelmektedir. 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